Questions about credits and subscriptions
Check account requirements, billing, warranty and what each service includes before you pay.
You receive 20 internal credits. Each API call deducts 0.35 times the model’s base charge. Usage depends on the model, input and output length, and caching—not a fixed number of conversations or tokens. Tell us the models and tasks you have in mind when you contact us.
These two top-up services are for personal accounts without an active Go, Plus or Pro subscription. Tell us the expiry date and original payment channel. We check eligibility before arranging payment; we do not promise to stack subscriptions or upgrade an active plan.
Tell us the service you need by email or QQ. We confirm eligibility, the price, delivery and applicable refund terms before you pay. There is no self-service checkout or automatic renewal.
For your first message, just tell us the service and current account status. Do not send passwords, full Session or Cookie values, or API keys.
Contact Onvori support
Tell us which service you need or describe the issue. Never send passwords, tokens, API keys, identity documents or payment credentials.