Service and purchase terms

What we provide, what each purchase includes and the conditions that apply before you pay.

Last updated 2026-09-22

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Before payment

Tell us the service you need by email or QQ. We confirm eligibility, the price, delivery and applicable refund terms before you pay. There is no self-service checkout or automatic renewal.

For your first message, just tell us the service and current account status. Do not send passwords, full Session or Cookie values, or API keys.

Gateway access

Gateway credits pay for API usage; they do not buy a ChatGPT personal subscription. Before activation, we confirm your model access, effective billing multiplier, limits and payment terms. API access is also subject to the Gateway policies below, including supported regions and permitted use.

Plus or Pro on your own ChatGPT account

For personal accounts you own, with no active Go, Plus or Pro subscription and no Team membership. Subscription top-ups do not include Gateway credits.

Before paying, tell us how you previously subscribed, your subscription’s expiry date, and whether you have had any zero-cost or irregular top-ups. If you previously subscribed through iOS or Google Play, you may need to wait after your subscription expires. We will check eligibility first.

We do not accept purchased accounts. The subscription is for your own normal use, not sharing, resale, reverse-proxy access or KYC verification for others. Any phone verification must be completed by the account holder.

The subscription warranty lasts 30 days from successful activation. If you lose your subscription for reasons not caused by you, your refund is calculated as: amount paid × unused days ÷ 30. With 15 days remaining, that is CNY 65 for Plus or CNY 350 for Pro 5×.

The warranty covers your subscription; it does not guarantee protection from account bans. Restrictions caused by your misuse or undisclosed account history are not covered. This exclusion does not apply to problems caused by our service.

Plus / Pro top-up guide

An illustrated guide for Plus and Pro. Documents only: no Q&A, hands-on assistance or after-sales support. Subscription fees are separate. No refunds, except where required by law.

Third-party products

Third-party product names and trademarks belong to their respective owners. Onvori is an independent AI product studio.

Contact

Send questions to support@onvori.ai.

Refund and cancellation policy